Contact expert
We guarantee a 24/7 worldwide support.
We’re here to help with the most fitting solutions for you. Yes, globally - get in touch with our experts today.
The Netherlands
Amsterdam - Duivendrecht
United States
Fort Lauderdale - Florida
France
Antibes
Germany
Bredenbek

Service Coordinator

In this role you will be responsible for coordinating after sales and service activities. You also act as an account/sales manager for both existing and new customers. You are responsible for the functional management of Installers, Programmers, and IT engineers on board and provides instructions to colleagues from the Purchase and Logistics department. You will work from our office location in the South of France (Antibes), from which you will receive your assignments before you’ll go to our clients (worldwide).

What will you do?

  • Process service requests from clients, providing advice and solutions to clients and determining the necessary actions
  • Responsible for the planning (staff deployment, booking flight tickets / hotels / cars, placing orders for equipment at purchase department) and responsible for overall coordination of service visits
  • Visits to existing clients, focusing on resolving outstanding issues and / or coordination of upgrades, also including the acquisition of new aftersales and service orders
  • Acquisition of new aftersales and service orders and refit projects from new clients
  • Providing remote support and troubleshooting for yachts in operation
  • Execution of onboard surveys

What to bring?

  • Bachelor, preferably Electro technical Engineering background
  • Preferably Audio/Video work experience and knowledge
  • Experience in (maritime) project management
  • Willing and able to travel abroad for short and long term
  • Fluently French and English (writing and speaking)
  • Knowledge of the following areas is a plus:
  • Entertainment, A/V setups and cabling – general, A/V matrix: conventional and DM
  • Control/Programming, Crestron (including DM), Lutron, AMX, Savant
  • Office IT, IT setups and cabling – general, Wi-Fi networks
  • Communication o Satellite communication setups and cabling – general, VSAT, TVRO
  • Security o Security setups and cabling – general, CCTV systems

 What do we offer?
For this position we offer a pleasant and informal working environment. You will be part of an enthusiastic and ambitious team within a very innovative and dynamic organization. We offer a good salary and benefits.

Interested?
Please send your motivation letter and CV to HR, email: careers@bergehenegouwen.com. For more information you can contact Iris Diepens, HR Business Partner, +31 20 7993700.

Please also visit our website: www.bergehenegouwen.com.

Acquisition regarding this vacancy is not appreciated.


Are you as passionate about your future as we are?

We are always on the lookout for professional talent in all sorts of areas such as engineering, project management, it, sales & marketing. Check out our vacancies or fill in an open application.

Vacature
Vanaf pagina
Full name
Email address
Phone number
Job description
Motivation
Upload file *
Field with * are required
Contact us directly
VBH
The Netherlands
United States
Need specific help?
We provide specific help for each and everyone of our clients.
Van Berge Henegouwen (VBH) © 2020
Update coronavirus
Update coronavirus

VBH closely follows the developments related to the Coronavirus. Our hearts go out to everybody affected by recent events. The VBH team wishes you all the best in these challenging times. 

VBH has taken measures to continue business operations as much as possible. We continue to support our clients worldwide, 24/7 a day. We operate globally from our 4 offices in: the Netherlands (Amsterdam), United States (Fort Lauderdale), France (Antibes) and Bredenbek (Germany). Although the policies in these countries are different, we're striving to make it work. Contact one of our teams directly or simply send us a message if you have any questions.