Great interactions begin with knowing our clients’ needs and wishes. Our focus on making our customers happy and operating with integrity, as well as our successful track record and more than half a century of experience, ensure a consistent high-quality service. Whether you have an issue with an onboard system or are looking for advice regarding an acquisition, VBH has the answers you require.
We also offer a premium service throughout your superyacht’s lifecycle. VBH employs dedicated, highly specialised field service engineers and service coordinators to ensure fast response times no matter where your yacht is located.
- 24/7 Global support
- Priority Service Assistance
- Remote system aid
- Support for VBH and non-VBH yachts
- Ready-to-ship spare parts
- Service level agreements
- Planned maintenance & risk inventory
- Monthly reporting on systems, and risk reports
- On board systems training
- Content & connectivity packages
VBH’s service-level agreements define the level of service you can expected from us and offer peace of mind regarding your onboard systems. We have a range of different SLA's in place to ensure the exact coverage you want. Contact one of our service coordinators today to discuss what we can do for you.
VBH has four global service offices, enabling us to swiftly dispatch our field service engineers anywhere in the world when on board maintenance is required. We know how important it is to be close to our clients – that’s why there are VBH offices in Fort Lauderdale (USA), Antibes (France) and Bredenbek (Germany) in addition to our HQ in Amsterdam.