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Great interactions begin with knowing our clients’ needs and wishes. Our focus on making our customers happy and operating with integrity, as well as our successful track record and more than half a century of experience, guarantee a consistent high-quality service. Whether you have an issue with an onboard system or are looking for advice regarding an acquisition, VBH has the answers you require.
In addition we offer a premium service throughout your superyacht’s lifecycle. VBH employs dedicated, highly specialized field service engineers and service coordinators to ensure fast response times no matter where your yacht is located.
We deliver:
- 24/7 global support
- Priority Service Assistance
- Remote system aid
- Support for VBH and non-VBH yachts
- Ready-to-ship spare parts
- Service Level Agreements
- Planned maintenance & risk inventory
- Monthly reporting on systems and risk reports
- Onboard systems training
- Content & connectivity packages
VBH’s service level agreements (SLA) define the level of service you can expected from us and offer peace of mind for anything related to your onboard systems. We offer a range of different SLA's to ensure the exact coverage you want. Contact one of our service coordinators today to discuss what we can do for you.
Worldwide service
VBH has four global service offices, enabling us to swiftly dispatch our field service engineers anywhere in the world when onboard maintenance is required. We know how important it is to be close to our clients thanks to our VBH offices in Fort Lauderdale (USA), Antibes (France) and Bredenbek (Germany) in addition to our HQ in Amsterdam (The Netherlands).
Contact our service team: yachtsupport@vbhi.com
Our 24/7 support number: +31 20 799 3800
Our offices
Amsterdam, the Netherlands (HQ)
Antibes, France
Bredenbek, Germany
Fort Lauderdale, United States
