This VBH Privacy Statement governs the collection, use and other forms of processing of personal data by Van Berge Henegouwen Installaties BV (“VBH”) related to our services, our VBH products and this website. By using this website you acknowledge and agree with the conditions of this Privacy Statement.
2. Who is responsible for collecting and processing of your personal data?
Van Berge Henegouwen Installaties BV, Pieter Braaijweg 1, 1114 AJ Amsterdam, The Netherlands, registration number Chamber of Commerce: 28065487, is the legal entity responsible for all collection and all processing of your personal data in connection with the products, services and websites of VBH. VBH is committed to respect and safeguard your privacy and the security of your personal data you share with us.
3. Why do we collect your personal data?
When you choose to register your personal data, contact us, or visit our websites, we will collect some personal data about you. We may process these personal data for the following purposes:
1, communicate with you in a personal way or to inform you about VBH products or services;
2. provide customer service, including service around the purchase of services and products, fulfil warranty obligations and product recalls for our own services and those of related companies, and to deal with any enquiries or complaints;
3. administer and fulfil your purchases of VBH products including the financial and logistic handling;
4. administer your account;
5. administer your participation in any contests, promotions, surveys or website features;
6. perform market research and improve our business, services and VBH products;
7. perform statistical analyses and reporting;
8. providing services on the Internet;
9. communicating with participants and offering a loyalty program;
10. provide app functionality, including providing relevant commercial messages;
11. to communicate future promotional and marketing information including direct marketing purposes and retargeting;
12. to comply with our legal obligations, resolve disputes, or enforce our agreements;
13. as otherwise stated at or about the time information is collected.
4. Which personal data we collect?
Which personal data we exactly collect, depends on the which websites, products or services you use. In general there are three categories of personal data we collect or use:
- Personal data you provide
This is the personal data that you enter when you use our websites, products or services. This data includes e.g. your name, address, gender, email address, phone number, age, birth date, VBH products you bought, the account name and password that you create, bank details for buying VBH products etc.
- Data collected via sensors
Many products are equipped with one or more sensors or use the sensors of the devices on which the products are provides. Examples of sensors are GPS receivers, WiFi or Bluetooth receivers, a camera and touch screens. In accordance with the purposes for processing the via the sensors collected data about you and the used devices will be send to VBH and other third parties that need the data for providing the agreed services to VBH.
This is data that is collected or generated automatically when you use the websites, products or services of VBH. Metadata is often collected or generated when using a computer or device when you send data via a computer network, such as the Internet. This data contains data that may be used by the user interface or device activities, as well as IP addresses, unique device identifiers, MAC addresses of Wi-Fi and Bluetooth devices, cookies and data from computer activities itself.
5. How do we collect your personal data?
In the table below we describe per way of collecting the categories of personal data that are collected and the purposes for which we process the personal data:
|Ways of collecting||Categories of personal data collected||Purposes for processing the personal data|
|Registration for our newsletter||Personal data you provide||The above described purposes: 1, 2, 6, 7, 8, 11, 12 and 13|
|Contact form customer service||Personal data you provide||The above described purposes: 1, 2, 6, 7, 8, 11, 12 and 13|
|VBH account creation||Personal data you provide||The above described purposes: 1, 2, 4, 6, 7, 8, 9, 11, 12 and 13|
|Product VBH registration||Personal data you provide||The above described purposes: 1, 2, 4, 6, 7, 8, 9, 11, 12 and 13|
|Buying VBH products on the website||Personal data you provide||The above described purposes: 1, 2, 4, 6, 7, 8, 9, 11, 12 and 13|
|Attend to product promotion, events or online forum||Personal data you provide||The above described purposes: 1, 5, 6, 8, 11, 12 and 13|
|Visit our websites (cookies)||Metadata|
|The above described purposes: 1, 5, 6, 8, 11, 12 and 13|
|Log on our websites via social media||Personal data you provide|
NB: we never get access to your social media account
|The above described purposes: 1, 6, 7, 8, 11, 12 and 13|
|Use of our app|| |
Personal data you provide
Data collected via sensors
NB: you will be informed about this via the Privacy Statement of the app.
|The above described purposes: 1, 2, 6, 7, 8, 10, 11, 12 and 13|
If you choose to provide your personal data on one of the above ways and provide your explicit consent or visit our websites and accept the cookies you authorize VBH and its service providers to collect, store, use, disclose, and otherwise process your personal data in connection with the purposes as described above.You have the right to withdraw your consent which you may have given to the processing of your personal data at any time.
6. How do we share or transfer your personal data?
VBH may share your personal data with third party service providers to perform certain processing activities on behalf of VBH. VBH requires these service providers to process and protect your personal data diligently. Other than set out in this statement, VBH will not sell, rent, lease, or provide your personal data to third parties allowing them to use your personal data for their own purposes.
VBH might sell (part of) a business company to another company. Where such business relates to VBH, such transfer of ownership may include the transfer of your personal data to the new owner.
We will otherwise only release your personal data if so required or authorized by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, such as the security of our business and the safety of our staff.
7. How do we protect your personal data?
VBH will take appropriate technical and organizational security measures against loss or unlawful processing of this data. This may include using secure registration forms, encryption of data, and restricting access to your personal data.
Please note that some third countries do not provide for an adequate level of protection for your personal data. However, you can be assured that VBH will take appropriate safeguards for the confidentiality and protection of your data.
8. How long do we retain your personal data?
After you opt out or delete your account, your personal data will be deleted within a reasonable timeframe. We have a retention policy in place and will only retain the personal data to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Cookies, web beacons and similar techniques
We strongly recommend that parents take an active role in supervising the online activity of their children under the age of sixteen. VBH generally does not intend to collect personal data from and/or generally does not intentionally communicate with children. However, in case we need to communicate with a child, we will endeavour to give the parents or legal guardians a reasonable opportunity to consent before we use the personal data of the child, except where we merely answer the child’s question or service the child’s request.
11. Policy changes
We may change this Privacy Statement from time to time. We will inform you when we update the Privacy Statement but we also encourage you to take notice of this policy regularly. This policy was last modified on Apri, 10th, 2019.
12. Your rights
Furthermore, you can at all times request information on the personal data stored about you, their origin, recipients or type of recipients to whom the data are provided, as well as the purpose of the storage and may have the right to request rectification, blocking and/or deletion of your data. For these purposes you can contact us via the below mentioned email address.
VBH closely follows the developments related to the Coronavirus. Our hearts go out to everybody affected by recent events. The VBH team wishes you all the best in these challenging times.
VBH has taken measures to continue business operations as much as possible. We continue to support our clients worldwide, 24/7 a day. We operate globally from our 4 offices in: the Netherlands (Amsterdam), United States (Fort Lauderdale), France (Antibes) and Bredenbek (Germany). Although the policies in these countries are different, we're striving to make it work. Contact one of our teams directly or simply send us a message if you have any questions.